Chatter Box

Another killer of a great manager is the perception that he/she is a chatter box.  That all they do is sit around and talk on their phone or down the hall or in someone's office...talk talk talk.  The team sees it as a lazy manager.  If you want to be a great manager, then pick up the pace when you're walking around the department and down the hall.  When the team sees that you are in  hurry when scurrying around the facility, then they will perceive that you are as busy are they are.  If your team's perception is that they do all the work and you do nothing... you won't have any power of persuasion with them... you'll be a useless manager.  Stop the chatter and step up the pace if you want to be a great leader.

Accountable

Always be accountable to your therapy team or nursing staff or patients.  Identify who your customer is in your job position.  When someone asks for something, I do my best to get it for them immediately or I ask them if I can get it to them at ____ time.  And then I do it.  If I can't get it to them by the time I gave them, I notify them right away and give them the new timeline.  Accountability can make or break the relationship between employee/manager, patient/therapist, manager/nursing/administrator.  When employees get "put off" indefinitely and many requests they give go unanswered... they start giving up and regard management as a joke.  When you as a manager answer requests and get information immediately for your team, their respect for you will grow and they will feel more secure following your leadership.